Yes! For all of our tours, you will need to use your own mobile device and headphones to access the Vox City app and utilize all of our guided and/or self-guided functions.

In our guided walking tour pass, your guide will introduce you to some of the most iconic locations. Also, you can use the included app to get access of the bonus self-guided tour routes as well.

Once your booking is confirmed, simply scan the QR code on your voucher and follow the instructions to download the Vox City app and the city map in your preferred language. Plus, we've loaded the app with plenty of useful attraction info, itineraries, and much more to make planning and exploring even easier.

If you encounter any problems shoot us an email at customer@voxcity.com. One of our representatives will get in touch with you soon.

Simply scan the QR code on your voucher and follow the instructions to download the VoxCity app and the city map in your preferred language. If you encounter any problems shoot us an email at customer@voxcity.com. Remember that you can download the city map prior to your arrival.

The self-guided features of your pass can be activated by simply scanning your QR code and downloading your city map prior to arrival. To use the guided tour functioning of your pass, visit the nearest local expert, who will scan your QR code (which you should have on hand) and activate your Vox City Walks map and tour features. 

If the product you have purchased is a self-guided tour, as indicated in the title. Therefore, there is no designated meeting point, and there is no need to meet with someone from our team. You have the flexibility to enjoy the tour at your convenience.

To access the self-guided tour, please follow the instructions provided in your voucher. You will find a QR code that needs to be scanned using the Vox City app. Simply, download the Vox City app onto your mobile device, and then scan the QR code on your voucher. This will allow you to access and download the self-guided tour within the app.

On the Vox City website, you will find detailed information about the stops in the itinerary along with their respective locations and attractions. The website also offers additional resources such as tour schedules, ticket options, and frequently asked questions that may be of interest to you.

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To help you identify the guide, please look for an individual holding a navy blue umbrella prominently displaying the Vox City Walks logo. The navy blue umbrella serves as a visual marker, making it easier for you to locate the guide amidst the crowd.

We recommend booking your tour in advance, to save time in-location and begin your sightseeing experience from the moment you arrive in your destination! However, we’re flexible, and you can book in-location if you wish too (please note, purchase points vary depending on the city).

You can reach us via email at customer@voxcity.com and we will send your purchase voucher with all the necessary details. To ensure a smooth experience during your tour, please download and save the attached voucher. On the day of your tour, kindly present this voucher to your tour guide upon arrival.

- Our confirmations are instant! You will receive your booking confirmation and voucher within minutes of completing your purchase.

No! Simply present an electronic copy of your voucher to your local expert, to validate your pass and begin your experience.

We highly recommend downloading our app in advance to make the most of your experience. Our voucher usually includes a mention of this recommendation, as it allows you to access the app's features fully offline. This way, you can enjoy the benefits and information provided by the app without relying on an internet connection.

If you have booked a guided tour, you can cancel or reschedule your booking free of charge, up to 24 hours in advance of the day you travel. Bookings are non-amendable and non-refundable within 24 hours - If you have booked a self-guided tour, your booking is non-refundable and non-amendable - Your booking confirmation and/or voucher will also state the specific cancellation and/or refund policy for the product you have purchased

While it is possible that the tour has already departed, we have another tour scheduled. You are welcome to join this tour if it suits your schedule.

With your fantastic digital guide of London from Vox City, including 7 of the city's best bus routes, you'll be able to discover the city's most significant sightseeing attractions and hidden gems. Choose this great way to save money against traditional Hop On Hop Off tour and make use of our Vox City London bus audio tour and turn a public bus into a tour bus.

No after your booking is confirmed, there isn't any additional costs or in-app purchases required even you can download the app before arrival to avoid any roaming charges.

There is no separate preference queue or line available for visitors. All visitors are required to go through the standard security control line, similar to airport procedures, in order to access the basilica.

No after your booking is confirmed, there isn't any additional costs or in-app purchases required even you can download the app before arrival to avoid any roaming charges.

Yes, Vox City offers real-time updates to keep you informed during your travels via our blogs. Keep reading our blogs to know the insider facts and recommendations of any destination you are visiting.

Yes, Vox City is suitable for both solo travelers and families. The app provides a wide range of information and features that cater to the needs of different types of travelers.

Yes, Vox City allows you to customize your self-guided itinerary according to your preferences and travel plans. The app offers features that enable you to create and personalize your own itinerary based on the attractions and activities you want to explore.

Yes, Vox City allows you to share your itinerary or specific places with others via social media, email, or messaging apps to collaborate or seek recommendations.

Yes, Vox City provides maps and navigation features that assist you in getting directions to attractions, points of interest, and other destinations in the city.

Yes, Vox City provides customer support services to assist users with any queries, technical issues, or feedback they may have about the app. You can simply shoot us an email at customer@voxcity.com.

You can receive the entry voucher at the meeting point mentioned on your Vox City ticket. Please be informed the ticket you have received over the email is not your entry ticket to Pantheon, it will only give you access to Vox City's self-guided tour on the app. Make sure you collect your entry ticket to Pantheon from the meeting point.

Simply scan the QR code on your voucher and follow the instructions to download the VoxCity app and the city map in your preferred language. If you encounter any problems shoot us an email at customer@voxcity.com or contact our customer support live 24/7 through our website. Remember that you can download the city map prior to your arrival.

If the product you have purchased is a self-guided tour, as indicated in the title. Therefore, there is no designated meeting point, and there is no need to meet with someone from our team. You have the flexibility to enjoy the tour at your convenience.

This self-guided audio tour is subject to the opening days and hours of the Colosseum, Roman Forum, and Palatine Hill and the entrance ticket needs to be purchased separately.

Yes, this skip the line Entry ticket comes with a digital audio guide. So, you can have an access to pantheon along with an audio guided tour. With this skip-the-line ticket, including a guided audio tour of the Pantheon, immerse yourself in the legends and myths that shroud the Pantheon.

Please observe the strict dress code for the Basilica; no shorts or sleeveless shirts are allowed.

It is recommended that you download the audio guide prior to your visit by scanning the QR code received with your voucher.

There is no separate preference queue or line available for visitors. All visitors are required to go through the standard security control line, similar to airport procedures, in order to access the basilica.

For each Guided Tour, a meeting place that is precisely mentioned on the voucher is designated for you. You must have to print your voucher and provide it to our Vox City Guide at the meeting point.

Our meeting point is scheduled at 7:45 am at "Al San Michele" located at Borgo Santo Spirito 17. The English tour departs at 8:00 am. The French Tour Usually departs at 8:15 A.M. Coffee and Croissant are on us and will be offered to you at the meeting point.

The approximate duration of the tour is around 3 hours while the the dome elevator and climbing part typically takes approximately 40 minutes.

This Guided tours is not available on Wednesdays and Saturdays due to the Papal mass that takes place in the morning. 

The guide will wait just 20 more minutes if you are unable to reach the meeting point. In case you are running late, you can email us and we will make the necessary arrangements for you if you missed the tour so you can reschedule to the next available slot.

The entrance ticket to Vatican Museums is not included and needs to be purchased separately. This self-guided audio tour is subject to the opening days and hours for the Vatican Museums.

If the product you have purchased is a self-guided tour, as indicated in the title. Therefore, there is no designated meeting point, and there is no need to meet with someone from our team. You have the flexibility to enjoy the tour at your convenience.

The Vatican audio guide allows you to use it on a future visit if you are unable to enjoy it today. It remains accessible and available for you to use on any suitable day in the near future too

Simply scan the QR code on your voucher and follow the instructions to download the VoxCity app and the city map in your preferred language. If you encounter any problems shoot us an email at customer@voxcity.com or contact our customer support live 24/7 through our website. Remember that you can download the city map prior to your arrival.

You can receive to entry voucher at the meeting point mentioned on your Vox City ticket. Please be informed the ticket you have received over the email is not your entry ticket to Pantheon, it will only give you access to Vox City's self-guided tour on the app. Make sure you collect your entry ticket to Pantheon from the meeting point.