We are the world leaders in self-guided audio tours, trusted by millions.

In our guided walking tour pass, your guide will introduce you to some of the most iconic locations. Also, you can use the included app to get access of the bonus self-guided tour routes as well.

Once your booking is confirmed, simply scan the QR code on your voucher and follow the instructions to download the Vox City app and the city map in your preferred language. Plus, we've loaded the app with plenty of useful attraction info, itineraries, and much more to make planning and exploring even easier.

If you encounter any problems shoot us an email at customer@voxcity.com. One of our representatives will get in touch with you soon.

Simply scan the QR code on your voucher and follow the instructions to download the VoxCity app and the city map in your preferred language. If you encounter any problems shoot us an email at customer@voxcity.com. Remember that you can download the city map prior to your arrival.

The self-guided features of your pass can be activated by simply scanning your QR code and downloading your city map prior to arrival. To use the guided tour functioning of your pass, visit the nearest local expert, who will scan your QR code (which you should have on hand) and activate your Vox City Walks map and tour features. 

If the product you have purchased is a self-guided tour, as indicated in the title. Therefore, there is no designated meeting point, and there is no need to meet with someone from our team. You have the flexibility to enjoy the tour at your convenience.

To access the self-guided tour, please follow the instructions provided in your voucher. You will find a QR code that needs to be scanned using the Vox City app. Simply, download the Vox City app onto your mobile device, and then scan the QR code on your voucher. This will allow you to access and download the self-guided tour within the app.

On the Vox City website, you will find detailed information about the stops in the itinerary along with their respective locations and attractions. The website also offers additional resources such as tour schedules, ticket options, and frequently asked questions that may be of interest to you.

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We recommend booking your tour in advance, to save time in-location and begin your sightseeing experience from the moment you arrive in your destination! However, we’re flexible, and you can book in-location if you wish too (please note, purchase points vary depending on the city).

To help you identify the guide, please look for an individual holding a navy blue umbrella prominently displaying the Vox City Walks logo. The navy blue umbrella serves as a visual marker, making it easier for you to locate the guide amidst the crowd.

- Our confirmations are instant! You will receive your booking confirmation and voucher within minutes of completing your purchase.

You can reach us via email at customer@voxcity.com and we will send your purchase voucher with all the necessary details. To ensure a smooth experience during your tour, please download and save the attached voucher. On the day of your tour, kindly present this voucher to your tour guide upon arrival.

We highly recommend downloading our app in advance to make the most of your experience. Our voucher usually includes a mention of this recommendation, as it allows you to access the app's features fully offline. This way, you can enjoy the benefits and information provided by the app without relying on an internet connection.

No! Simply present an electronic copy of your voucher to your local expert, to validate your pass and begin your experience.

If you have booked a guided tour, you can cancel or reschedule your booking free of charge, up to 24 hours in advance of the day you travel. Bookings are non-amendable and non-refundable within 24 hours - If you have booked a self-guided tour, your booking is non-refundable and non-amendable - Your booking confirmation and/or voucher will also state the specific cancellation and/or refund policy for the product you have purchased

While it is possible that the tour has already departed, we have another tour scheduled. You are welcome to join this tour if it suits your schedule.

With your fantastic digital guide of London from Vox City, including 7 of the city's best bus routes, you'll be able to discover the city's most significant sightseeing attractions and hidden gems. Choose this great way to save money against traditional Hop On Hop Off tour and make use of our Vox City London bus audio tour and turn a public bus into a tour bus.

No after your booking is confirmed, there isn't any additional costs or in-app purchases required even you can download the app before arrival to avoid any roaming charges.

There is no separate preference queue or line available for visitors. All visitors are required to go through the standard security control line, similar to airport procedures, in order to access the basilica.

No after your booking is confirmed, there isn't any additional costs or in-app purchases required even you can download the app before arrival to avoid any roaming charges.

Yes, Vox City is suitable for both solo travelers and families. The app provides a wide range of information and features that cater to the needs of different types of travelers.

Yes, Vox City offers real-time updates to keep you informed during your travels via our blogs. Keep reading our blogs to know the insider facts and recommendations of any destination you are visiting.

Yes, Vox City allows you to customize your self-guided itinerary according to your preferences and travel plans. The app offers features that enable you to create and personalize your own itinerary based on the attractions and activities you want to explore.

Yes, Vox City allows you to share your itinerary or specific places with others via social media, email, or messaging apps to collaborate or seek recommendations.

Yes, Vox City provides maps and navigation features that assist you in getting directions to attractions, points of interest, and other destinations in the city.

Yes, Vox City provides customer support services to assist users with any queries, technical issues, or feedback they may have about the app. You can simply shoot us an email at customer@voxcity.com.